Average production times are 7-10x business days, and you'll receive tracking info via email once your order has shipped.

Yes, safety labels are included but not affixed to the bottom of the candles. This gives you the option of adding your own branded safety labels.

Yes! We include our luxurious blank textured gift boxes with your order. You'll receive them unassembled, so you can first add your candle labels, and then assemble them in gift boxes.

Absolutely! Discover your favourite blends with a Spark Welcome Pack.

It includes 12x 1oz sample candles in your choice of Signature Fragrances.

Spark Candles does not offer order fulfillment or dropshipping services at this time. 

We offer bulk mailing service to individual households for holiday or corporate campaigns. The price depends on the shipped weight and dimensions, as well as the quantity and destination. 

Please submit a Bulk Quote Request and include additional notes about your direct mailing campaign. We accept mailing lists in .xls or .csv format setup with appropriate column headers.

Shipping across the contiguous U.S. and Canada is FREE for all unbranded and wholesale candle orders.

We'd love to! Our design studio offers fully customizable candle collections and packaging starting at 100+ candles per SKU (style/scent), and you can view those available styles in our Custom Candle Lookbook (CLICK HERE)

We offer a 30 day return policy for wholesale and unbranded candles. Clients must ship the unused, unlabeled candles back to Spark, and once they are received and inspected, our studio will issue a refund.

Upon delivery, please inspect inventory for any damages during transit and report it within 5 business days along with detailed photos to process a shipping claim. Please note, shipping claims can take several weeks to be processed.

We accept bank transfer, wire transfer and all major credit cards*. 

Note: All wholesale and custom orders must be paid in full upon placing the order. 

Inventory changes daily and we are unable to reserve materials without paid order confirmation.

*There is a 3% processing fee for credit card transactions over $1,200.

Yes, we love working with retail partners to share the Spark Candles experience!

If you’re interested in a wholesale account, submit a Bulk Quote Request and a team member will reach out with more information.

We love supporting our community!

We're pleased to offer all non-profits special discounted rates for custom favours and gifts. 

Get in touch with more project details by submitting a Bulk Quote Request and a Team Member will reach out with more information.

From kickback programs to custom collections, we're pleased to partner with a variety of non-profits throughout the year to help raise funds for their mission. 

Get in touch with more project details by submitting a Bulk Quote Request and a Team Member would be happy to discuss a special fundraising campaign just for you!

Online retail orders of $100+ automatically receive free shipping to Canada and the United States. Orders under $100 have $10 flat-rate shipping to Canada and $15 flat-rate shipping to the United States. 

Bulk and custom orders will receive shipping details on their Personalized Quote. 

Expedited shipping options available based on the order's weight and dimensions.

Yes, we currently ship to the United States, Canada and beyond!

Spark Candles are manufactured in Toronto, Canada and the USMCA trade agreement allows for the import of our products to the United States without tariffs.

The bulk pricing for contigous US orders includes all shipping, brokerage and sales taxes. Find more details on your personalized quote.

No hidden fees! 

The bulk pricing for US orders includes all shipping, brokerage fees and sales taxes. 

For orders outside the contiguous United States and Canada, please contact us for more information prior to placing your order.

Yes, if you are in any way dissatisfied with your online purchase, we accept requests for returns and exchanges within 10 days of your retail purchase or delivery date. Products must be in original condition and returned to Spark Candles within 21 days. Once we receive the returned product, we will issue a refund. The customer is responsible for any return shipping charges.

If your candle is damaged upon delivery, please report it within 5 business days along with a detailed photo to info@sparkcandles.com and we will process a shipping claim and arrange for a replacement order as soon as possible.

Note: We do not accept returns for Custom, Wholesale, and Private Label orders.