Average production times are 7-10x business days, and you'll receive tracking info via email once your order has shipped.

Yes, safety labels are included but not affixed to the bottom of the candles. This gives you the option of adding your own branded safety labels.

Absolutely! Discover your favorite blends with a Spark Welcome Pack.

It includes 12x 1oz sample candles in your choice of Signature Scent Blends.

We also offer Sample Kits with full-size candle and packaging samples from previous projects to experience the size, quality and finishes in person.

Ground shipping across the contiguous U.S. and Canada is FREE for all unbranded and wholesale candle orders.

We'd love to! Our design studio offers fully customizable candle collections and packaging starting at 25+ candles per SKU (style/scent), and you can view those available styles in our Custom Candle Lookbook (CLICK HERE)

Spark Candles are hand poured with only all-natural waxes, and no paraffin.

Our all-natural waxes are pure soy, pure soy/coconut, as well as soy/beeswax, coconut/beeswax and pure beeswax options for our custom candle molds and taper candles.

Spark Candles does not offer order fulfillment or dropshipping services at this time. 

We offer direct to client/employee shipping for bulk orders across the U.S., Canada and internationally for holiday or corporate campaigns. Domestic (U.S. and Canada) shipments are offered at flat-rates, and international shipments are provided at cost.

We accept mailing lists in .xls or .csv format, and can provide the shipping template to add the individual shipping addresses.

Yes! We offer Sample Kits with your choice of Signature Scents and candle and packaging samples from previous projects to experience the size, quality and finishes in person.

If you would like to order a branded sample candle, custom samples start at $395 each and vary based on the product and level of customization. Please contact a Spark team member to process your custom sample request. 

Spark Candles are hand poured in our downtown Toronto and South Florida design studios.

For U.S. clients, your candles are made in the U.S.A., and for Canadian clients, your candles are made in Canada. For international clients, you can choose between our U.S. and Canadian studios.

Due to the handcrafted nature of our products, all custom and wholesale orders are final sale and non-refundable.

Bulk custom orders require signed artwork approval from the client prior to going to production. Spark Candles is not responsible for misprinted spelling of names, dates, barcodes, or color settings. If a specific Pantone is required, please confirm this and other design details with your project lead before approval.

If any items are damaged during transit, please take pictures of the shipping boxes, the damaged items, and provide them within 5 business days so our team can help file a shipping claim on your behalf.

We accept bank transfer, wire transfer and all major credit cards*. 

Note: All wholesale and custom orders must be paid in full upon placing the order. 

Inventory changes daily and we are unable to reserve materials without paid order confirmation.

Yes! Spark Candles are available for purchase on our website in our Wholesale Collection (link)

If you're interested in purchasing multiple SKUs, in quantities greater than 250+ units, please Message Us (link) with project details .

We love supporting our community!

Get in touch with more project details by Messaging Us (link) and a Team Member will reach out with more information.

Yes! Spark Candles are manufactured in both the U.S. and Canada, and international buyers can select which studio they'd like to make their candles.

Shipping rates for many countries should be available directly on our website when checking out, and if you have any questions feel free to Message Us (link)

Customers in the U.S. and Canada enjoy all-inclusive pricing, with no hidden fees, shipping costs, tariffs, or brokerage.

For international orders, we can provide cost-effective shipping options, and some countries may charge added fees such as VAT taxes.

Our offices and studios are not currently open to the public.

Yes, if you are in any way dissatisfied with your online purchase, we accept requests for returns and exchanges within 10 days of your retail purchase or delivery date. Products must be in original condition and returned to Spark Candles within 21 days. Once we receive the returned product, we will issue a refund. The customer is responsible for any return shipping charges.

If your candle is damaged upon delivery, please report it within 5 business days along with a detailed photo to info@sparkcandles.com and we will process a shipping claim and arrange for a replacement order as soon as possible.

Note: We do not accept returns for Custom, Wholesale, and Private Label orders. 

We are an e-commerce company and do not have a retail storefront. 

Please Note: Due to Covid regulations and precautions, our Design Studio is not open to the public at this time. 

Yes! Our expert perfumers can create a custom fragrance for your candle collection. It's a fun process where we connect on guidance and inspiration, then prepare multiple rounds of scent samples for review and revisions as we narrow down your final selection.

Yes! Our perfumers have a library of 1500+ notes and can absolutely recreate a fragrance using an existing candle or perfume for inspiration. The designer assigned to your project will gather this information ahead of developing your custom fragrance, and usually require the candle or perfume for guidance so our team can get started.

Effective Date: January 1, 2025

At Spark Candles, your privacy matters to us. Whether you’re browsing our website, submitting a custom order, or reaching out for a quote, we’re committed to protecting your personal information and using it responsibly.

When you interact with us, we may collect certain details such as your name, email address, phone number, shipping and billing addresses, and customization preferences like scent or branding information. This data is typically collected when you fill out a form, request a quote, or place an order. We may also collect technical data—like your IP address, browser type, and pages visited—automatically through cookies or similar technologies, to help us understand how people use our website and improve their experience.

We use the information you provide to fulfill custom orders, respond to inquiries, communicate about project details or delivery, and—if you’ve opted in—send you occasional updates or promotional content. We do not sell or rent your personal information to third parties.

In order to provide services such as payment processing, shipping, or email communications, we may share limited information with trusted third-party providers like Stripe, PayPal, UPS, and our marketing platforms. These partners are required to keep your data secure and confidential and only use it to support our services.

We retain your personal information only for as long as necessary to complete transactions, deliver support, meet legal obligations, or keep you informed if you’ve joined our mailing list. You may contact us at any time to request access to your data, correct or delete it, or withdraw your consent to receive marketing communications.

We take data security seriously and use secure technologies and internal safeguards to protect your information. However, no transmission over the internet can be guaranteed to be completely secure, and by using our website, you acknowledge this risk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised effective date. If you have questions about how your information is used or stored, please feel free to contact us atinfo@sparkcandles.comor by mail at 5700-100 King St. W., Toronto, ON, M5X-1C7