Taper candle orders are processed and fulfilled within 3-5 business days.

If you are unsure about meeting a deadline, please contact us for an estimated ship date. Production time does not include transportation time. Once shipped, you will receive a confirmation email with tracking information. 

*Rush orders depend on schedule availability and incur a rush fee.

Yes, the minimum order for taper candles in a custom shape, size, color or scent starts at 250+ units.

Please Get in Touch with your project details and you'll receive a tailored quote in 1 business day.

Absolutely! Discover your favourite blends with a Spark Welcome Pack.

It includes 12x 1oz sample candles in your choice of Signature Scent Blends.

Yes! Sample candles can be purchased online at the regular retail rate.

Receive 20% Off a Sample Bundle.

Yes, we love working with retail partners to share the Spark Candles experience!

If you’re interested in a wholesale account, submit your registration and gain instant access to our wholesale platform for bulk pricing and purchasing.

Online retail orders of $100+ automatically receive free ground shipping to Canada and the United States. Orders under $100 have $15 flat-rate shipping.

Expedited shipping options available based on the order's weight and dimensions.

Yes, we currently ship to the United States, Canada and beyond!

Spark Candles are manufactured in Toronto, Canada and Boca Raton, Florida, USA

Our offices are not open to the public.

We offer complimentary ground shipping for orders over $100 in Canada and the United States.

Yes, if you are in any way dissatisfied with your online purchase, we accept requests for returns and exchanges within 10 days of your retail purchase or delivery date. Products must be in original condition and returned to Spark Candles within 21 days. Once we receive the returned product, we will issue a refund. The customer is responsible for any return shipping charges.

If your candle is damaged upon delivery, please report it within 5 business days along with a detailed photo to info@sparkcandles.com and we will process a shipping claim and arrange for a replacement order as soon as possible.

Note: We do not accept returns for Custom, Wholesale, and Private Label orders. 

We are an e-commerce company and do not have a retail storefront. 

Please Note: Our Design Studios are not open to the public.

Discounts cannot be combined. Only one discount can be applied per order. 

Promo codes cannot be combined with automatic discounts during checkout (ex: Buy One, Get One Free)

For bulk orders, the greater savings between the promo code or bulk tier will apply. 

You can redeem the value of a gift card by entering its unique code at checkout.

Gift cards can be used for multiple purchases providing there is a remaining balance on the card.

If the balance available on the gift card is less than the order total, you will be prompted to choose a second payment method for the balance before placing the order.

Yes, provided there is still a balance remaining on the card.

Effective Date: January 1, 2025

At Spark Candles, your privacy matters to us. Whether you’re browsing our website, submitting a custom order, or reaching out for a quote, we’re committed to protecting your personal information and using it responsibly.

When you interact with us, we may collect certain details such as your name, email address, phone number, shipping and billing addresses, and customization preferences like scent or branding information. This data is typically collected when you fill out a form, request a quote, or place an order. We may also collect technical data—like your IP address, browser type, and pages visited—automatically through cookies or similar technologies, to help us understand how people use our website and improve their experience.

We use the information you provide to fulfill custom orders, respond to inquiries, communicate about project details or delivery, and—if you’ve opted in—send you occasional updates or promotional content. We do not sell or rent your personal information to third parties.

In order to provide services such as payment processing, shipping, or email communications, we may share limited information with trusted third-party providers like Stripe, PayPal, UPS, and our marketing platforms. These partners are required to keep your data secure and confidential and only use it to support our services.

We retain your personal information only for as long as necessary to complete transactions, deliver support, meet legal obligations, or keep you informed if you’ve joined our mailing list. You may contact us at any time to request access to your data, correct or delete it, or withdraw your consent to receive marketing communications.

We take data security seriously and use secure technologies and internal safeguards to protect your information. However, no transmission over the internet can be guaranteed to be completely secure, and by using our website, you acknowledge this risk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised effective date. If you have questions about how your information is used or stored, please feel free to contact us atinfo@sparkcandles.comor by mail at 5700-100 King St. W., Toronto, ON, M5X-1C7