Yes, all bulk orders of customizable candles include complimentary design services. The designer assigned to your project will gather your elements (branding guidelines, logos, project details) and prepare digital artwork mockups for review and revisions ahead of production.

Spark Candles does not offer order fulfillment or dropshipping services at this time. 

We offer direct to client/employee shipping for bulk orders across the U.S., Canada and internationally for holiday or corporate campaigns. Domestic (U.S. and Canada) shipments are offered at flat-rates, and international shipments are provided at cost.

We accept mailing lists in .xls or .csv format, and can provide the shipping template to add the individual shipping addresses.

Spark Candles are hand poured with only all-natural waxes, and no paraffin.

Our all-natural waxes are pure soy, pure soy/coconut, as well as soy/beeswax, coconut/beeswax and pure beeswax options for our custom candle molds and taper candles.

Absolutely! If you'd like to experience Spark Candles, you can discover your favorite fragrances with a Spark Welcome Pack.

Welcome Packs include 12x 1oz tin sample candles and you can select from our 50+ Signature Fragrances.

We also offer full size and packaging samples so you can review the size, burn quality and finishes in person.

Yes! You can order a sample from a previous project of any style offered in our Order Online Collection (link)

Sample Bundle Kits include your choice of full size and packaging samples from previous projects so you can experience the size, burn quality and finishes in person.

To sample our Signature Scent Blends, we offer a Welcome Pack with your choice of 12x 1oz sample candles.

We offer special-sourced and client-supplied vessel styles. If your project requires a specific look, size or style that isn't available in our Order Online Collection (link) our studio will source the style for you, or pour your collection using vessels you supply. The minimum order quantity for these kinds of projects is 250-500+ units per SKU (design/scent).

Yes — Spark Candles offers fully personalized photo candles. You can upload your photo, add a custom message, and choose from over 50 signature fragrances to create a unique gift for birthdays, memorials, bridesmaids, weddings, or special occasions.

Order your personalized photo candle on our website, and they're available in 10oz Matte White Glass (link) and 10oz Matte Black Glass (link) styles.

These candles are hand-poured in our US & Canada design studios using clean, eco-friendly soy wax.

Spark Candles are hand poured in our downtown Toronto and South Florida design studios.

For U.S. clients, your candles are made in the U.S.A., and for Canadian clients, your candles are made in Canada. For international clients, you can choose between our U.S. and Canadian studios.

We have 50+ Signature Fragrance options available for our clients, which are clean burning without any parabens or phthalates. We use both naturally-derived and lab-derived formulations that are vegan, and free of any toxins and hormone disrupters.

Yes, our perfumers create custom fragrances from scratch for our clients with our library of more than 1,000+ individual scent notes. It's a fun process where we touch base on guidance and inspiration, then prepare and ship you multiple rounds of scent samples for review, connecting for feedback and revisions as we narrow down your final selection. Most custom fragrances are developed in 2-3x and about 4x weeks.

Yes, you can submit print-ready artwork using your own design at no charge. Your account rep will help provide artwork specs based on your vessel and project. 

General Custom Artwork Specs:

Submit print-ready artwork files as .ai, .psd, .pdf, or .jpg (hi res, minimum 300dpi)

Must be setup in CMYK

Include 1/8" bleed

Outline fonts or send font files

Minimum font size is 5.5pt

Final artwork approval is required from the client prior to going to production. Please check proof carefully. Spark Candles is not responsible for misprinted spelling of names, dates, barcodes, or color settings. 

If a specific Pantone is required, ordering a branded sample is recommended.

Due to the handcrafted nature of our products, all custom orders are final sale and non-refundable.

Bulk orders require signed artwork approval from the client prior to going to production. Spark Candles is not responsible for misprinted spelling of names, dates, barcodes, or color settings. If a specific Pantone is required, please confirm this and other design details with your project lead before approval.

If any items are damaged during transit, please take pictures of the shipping boxes, the damaged items, and provide them within 5 business days so our team can help file a shipping claim on your behalf.

We accept bank transfer, wire transfer and all major credit cards*. 

Note: All orders must be paid in full upon placing the order. 

Inventory changes daily and we are unable to reserve materials without paid order confirmation.

Online Retail Orders over $100+ receive Free Domestic Shipping across the U.S. and Canada.

All custom candle orders include free ground or LTL freight shipping to a single location in the contiguous U.S. and across Canada.

Expedited shipping options are available at cost and pricing is provided once your order details have been finalized.

Note: Our offices are not open to the public for pickup.

Yes! Spark Candles are available for purchase on our website in our Wholesale Collection (link)

If you're interested in purchasing multiple SKUs, in quantities greater than 250+ units, please Get In Touch for the best available pricing.

Yes! Our perfumers can absolutely recreate a fragrance using an existing candle or perfume for inspiration. The designer assigned to your project will gather this information ahead of developing your custom fragrance, and usually purchase the candle or perfume for guidance so our team can get started.

We love supporting our community!

We're pleased to offer all non-profits special discounted rates for custom favours and gifts. 

Get in touch with more project details by Messaging Us (link) and a Team Member will reach out with more information.

Yes! Spark Candles are manufactured in both the U.S. and Canada, and international buyers can select which studio they'd like to make their candles.

Shipping rates for many countries should be available directly on our website when checking out, and if you have any questions feel free to Message Us (link)

Customers in the U.S. and Canada enjoy all-inclusive pricing, with no hidden fees, shipping costs, tariffs, or brokerage. Stateside client collections are hand poured in the USA, and Canadian client collections are hand poured in Canada.

For international orders, we can provide cost-effective shipping options, and some countries may charge added fees such as VAT taxes.

Our offices and studios are not currently open to the public.

We are an e-commerce company and do not have a retail storefront. 

Please Note: Due to Covid regulations and precautions, our Design Studio is not open to the public at this time. 

Effective Date: January 1, 2025

At Spark Candles, your privacy matters to us. Whether you’re browsing our website, submitting a custom order, or reaching out for a quote, we’re committed to protecting your personal information and using it responsibly.

When you interact with us, we may collect certain details such as your name, email address, phone number, shipping and billing addresses, and customization preferences like scent or branding information. This data is typically collected when you fill out a form, request a quote, or place an order. We may also collect technical data—like your IP address, browser type, and pages visited—automatically through cookies or similar technologies, to help us understand how people use our website and improve their experience.

We use the information you provide to fulfill custom orders, respond to inquiries, communicate about project details or delivery, and—if you’ve opted in—send you occasional updates or promotional content. We do not sell or rent your personal information to third parties.

In order to provide services such as payment processing, shipping, or email communications, we may share limited information with trusted third-party providers like Stripe, PayPal, UPS, and our marketing platforms. These partners are required to keep your data secure and confidential and only use it to support our services.

We retain your personal information only for as long as necessary to complete transactions, deliver support, meet legal obligations, or keep you informed if you’ve joined our mailing list. You may contact us at any time to request access to your data, correct or delete it, or withdraw your consent to receive marketing communications.

We take data security seriously and use secure technologies and internal safeguards to protect your information. However, no transmission over the internet can be guaranteed to be completely secure, and by using our website, you acknowledge this risk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised effective date. If you have questions about how your information is used or stored, please feel free to contact us atinfo@sparkcandles.comor by mail at 5700-100 King St. W., Toronto, ON, M5X-1C7