Personalized Photo Candle – 10oz Matte Black Glass Custom Image & Message Soy Candle

Production typically takes 2–3 business days.

This includes printing your photo label, adding your custom message, hand-pouring your candle, and preparing it for shipping. Free shipping is available for orders of $100+

Yes, we offer scent samples in our Spark Welcome Pack.

This is especially helpful when ordering multiple personalized candles, or if you want to experience our scents in person before choosing your favourites we know you'll love!

Yes, you can submit print-ready artwork using your own design at no charge.

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General Custom Artwork Specs:

Candle Label is 2.25"W x 2.5"H. The Photo portion of the label is approximately 1.5" x 1.5".

Use CMYK setup

Use high-resolution, minimum 300 dpi

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Spark Candles is not responsible for misprinted spelling of names, dates, or color settings on Photo Candles. Please double check copy for accuracy before placing order.

Spark Candles does not offer order fulfillment or dropshipping services at this time. 

We offer bulk mailing service to individual households for holiday or corporate campaigns. The price depends on the shipped weight and dimensions, as well as the quantity and destination. 

Please submit a Bulk Quote Request and include additional notes about your direct mailing campaign.

Due to the handcrafted nature of our products, all custom orders are final sale and non-refundable. Please check spelling for your custom message and names very carefully when placing the order.

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Upon delivery, please inspect inventory for any damages during transit and report it within 5 business days along with detailed photos to process a shipping claim. 

Online Orders of Custom Photo Candles over $100+ receive Free Ground Shipping. 

Expedited Shipping options are available at checkout. 

Please review your photo and check names and spelling very carefully. 

Photo Candle Orders will not receive a proof prior to going to production.

All custom orders are final sale and non-refundable. 

If you realize a typo, please notify us immediately by email. If the order has already gone to production, there will be a reprint fee and it may extend the time line. 

Yes, we currently ship Photo Candles within the United States and Canada.

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Spark Candles are manufactured in South Florida and Toronto, Canada. There are no tariffs or duties for US and Canada Orders.

No hidden fees! 

Spark Candles are manufactured in South Florida and Toronto, Canada.

There are no duties or tariffs for US and Canadian orders.

For orders outside the contiguous United States and Canada, please contact us for more information prior to placing your order.

No, our studios are not open to the public.

We offer complimentary ground shipping for orders over $100 in Canada and the United States.

We are an e-commerce company and do not have a retail storefront. 

Our Design Studios are not open to the public.

You can redeem the value of a gift card by entering its unique code at checkout.

Gift cards can be used for multiple purchases providing there is a remaining balance on the card.

If the balance available on the gift card is less than the order total, you will be prompted to choose a second payment method for the balance before placing the order.

Yes, provided there is still a balance remaining on the card.

Effective Date: January 1, 2025

At Spark Candles, your privacy matters to us. Whether you’re browsing our website, submitting a custom order, or reaching out for a quote, we’re committed to protecting your personal information and using it responsibly.

When you interact with us, we may collect certain details such as your name, email address, phone number, shipping and billing addresses, and customization preferences like scent or branding information. This data is typically collected when you fill out a form, request a quote, or place an order. We may also collect technical data—like your IP address, browser type, and pages visited—automatically through cookies or similar technologies, to help us understand how people use our website and improve their experience.

We use the information you provide to fulfill custom orders, respond to inquiries, communicate about project details or delivery, and—if you’ve opted in—send you occasional updates or promotional content. We do not sell or rent your personal information to third parties.

In order to provide services such as payment processing, shipping, or email communications, we may share limited information with trusted third-party providers like Stripe, PayPal, UPS, and our marketing platforms. These partners are required to keep your data secure and confidential and only use it to support our services.

We retain your personal information only for as long as necessary to complete transactions, deliver support, meet legal obligations, or keep you informed if you’ve joined our mailing list. You may contact us at any time to request access to your data, correct or delete it, or withdraw your consent to receive marketing communications.

We take data security seriously and use secure technologies and internal safeguards to protect your information. However, no transmission over the internet can be guaranteed to be completely secure, and by using our website, you acknowledge this risk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised effective date. If you have questions about how your information is used or stored, please feel free to contact us atinfo@sparkcandles.comor by mail at 5700-100 King St. W., Toronto, ON, M5X-1C7