Our team helps with your artwork, and they are very fast, usually preparing mockups within 2-3x days. Standard production times vary but are usually 3x weeks from artwork approval for most styles, and 6x weeks for custom printed packaging, accessories, and custom color glass. Transit times vary, so we recommend planning 1-2x months ahead of your desired in-hand date depending on how many custom layers your project requires.

Absolutely! Our custom corporate giftable candles include design services, so our designers will help prepare your artwork mockups for review and revisions before production.

Yes. We offer unbranded candles (link) where you apply your own labels for purchase on our website.

Yes. You may choose from our existing Signature Fragrances (link) or work with us on developing your own Brand-Inspired Custom Fragrance (link). Our expert perfumers can also match or recreate existing scent profiles if you have a candle brand or scent that you love, or want to adjust to match your brands' identity. Custom fragrance development is a fun process where we touch base on guidance and inspiration, then prepare and ship multiple rounds of scent samples, connecting between them for feedback and revisions, as we narrow down your final selection. Most are developed in 2-3x rounds in about 4x weeks.

Yes! Our perfumers can absolutely recreate a fragrance using an existing candle or perfume for inspiration. The designer assigned to your project will gather this information ahead of developing your custom fragrance, and usually purchase the candle or perfume for guidance so our team can get started.

Candles produced by our studio use only all-natural waxes. We offer pure soy, pure soy/coconut, and beeswax options, which contain no paraffin or other petroleum products.

Yes! You can order a sample from a previous project of any style offered in our Order Online Collection (link)

Otherwise, you can experience Spark Candles by placing an order in our Spark Gift Shop (link)

To sample our Signature Scent Blends, we offer a Welcome Pack with your choice of 12x 1oz sample candles.

Submit a Bulk Quote Request with brief project details and receive a promo code for 20% off a Welcome Pack.

We offer special-sourced and client-supplied vessel styles. If your project requires a specific look, size or style that isn't available in our Order Online Collection (link) our studio will source the style for you, or pour your collection using vessels you supply. The minimum order quantity for these kinds of projects is 250-500+ units per SKU (design/scent).

Spark Candles are hand poured in our downtown Toronto and South Florida design studios.

For U.S. clients, your candles are made in the U.S.A., and for Canadian clients, your candles are made in Canada. For international clients, you can choose between our U.S. and Canadian studios.

We have 50+ Signature Fragrance options available for our clients, which are clean burning without any parabens or phthalates. We use both naturally-derived and lab-derived formulations that are vegan, and free of any toxins and hormone disrupters.

Yes. We partner with brands that already have established specifications and need a reliable long-term domestic manufacturing partner. If you have an existing product line, we can evaluate your formulas and production requirements, and offer suggestions on how to recreate and improve your candle collection with Spark.

Yes, you can submit print-ready artwork using your own design at no charge. Your account rep will help provide artwork specs based on your vessel and project. 

General Custom Artwork Specs:

Submit print-ready artwork files as .ai, .psd, .pdf, or .jpg (hi res, minimum 300dpi)

Must be setup in CMYK

Include 1/8" bleed

Outline fonts or send font files

Minimum font size is 5.5pt

Final artwork approval is required from the client prior to going to production. Please check proof carefully. Spark Candles is not responsible for misprinted spelling of names, dates, barcodes, or color settings. 

If a specific Pantone is required, ordering a branded sample is recommended.

Due to the handcrafted nature of our products, all custom orders are final sale and non-refundable.

Bulk orders require signed artwork approval from the client prior to going to production. Spark Candles is not responsible for misprinted spelling of names, dates, barcodes, or color settings. If a specific Pantone is required, please confirm this and other design details with your project lead before approval.

If any items are damaged during transit, please take pictures of the shipping boxes, the damaged items, and provide them within 5 business days so our team can help file a shipping claim on your behalf.

Candle manufacturing starts by connecting with our design team to learn about your project needs, designs, quantities and in-hand dates. Then our studio provides pricing for your project, and you're assigned a point person moving forward. Once you're ready, you'll finalize all your project details with your project lead, and they'll provide an invoice, send samples, gather your design elements (logos, branding guidelines, project instructions) and prepare your digital artwork mockups for review, revisions and approval. Once you've signed your proof and finalized your project details, our studio begins production of your candle collection, including pouring the collection, printing your custom labels and custom packaging. Once your candle collection has been produced, our team packs and ships them to your delivery address, or addresses if you have multiple locations.

We accept bank transfer, wire transfer and all major credit cards*. 

Note: All custom candle orders must be paid in full upon placing the order. 

Inventory changes daily and we are unable to reserve materials without paid order confirmation.

We offer free shipping across the contiguous U.S. and Canada on all bulk custom candle orders. Orders are shipped via ground or LTL freight, and expedited shipping options are available at cost and pricing is provided once your order details have been finalized. Note: Our offices are not open to the public for pickup.

We love supporting our community!

We're pleased to offer all non-profits special discounted rates for custom favours and gifts. 

Get in touch with more project details by Messaging Us (link) and a Team Member will reach out with more information.

Yes! Spark Candles are manufactured in both the U.S. and Canada, and international buyers can select which studio they'd like to make their candles.

Shipping rates for many countries should be available directly on our website when checking out, and if you have any questions feel free to Message Us (link)

Customers in the U.S. and Canada enjoy all-inclusive pricing, with no hidden fees, shipping costs, tariffs, or brokerage. Stateside client collections are hand poured in the USA, and Canadian client collections are hand poured in Canada.

For international orders, we can provide cost-effective shipping options, and some countries may charge added fees such as VAT taxes.

Our offices and studios are not currently open to the public.

Yes, if you are in any way dissatisfied with your online purchase, we accept requests for returns and exchanges within 10 days of your retail purchase or delivery date. Products must be in original condition and returned to Spark Candles within 21 days. Once we receive the returned product, we will issue a refund. The customer is responsible for any return shipping charges.

If your candle is damaged upon delivery, please report it within 5 business days along with a detailed photo to info@sparkcandles.com and we will process a shipping claim and arrange for a replacement order as soon as possible.

Note: We do not accept returns for Custom, Wholesale, and Private Label orders. 

We are an e-commerce company and do not have a retail storefront. 

Please Note: Due to Covid regulations and precautions, our Design Studio is not open to the public at this time. 

Effective Date: January 1, 2025

At Spark Candles, your privacy matters to us. Whether you’re browsing our website, submitting a custom order, or reaching out for a quote, we’re committed to protecting your personal information and using it responsibly.

When you interact with us, we may collect certain details such as your name, email address, phone number, shipping and billing addresses, and customization preferences like scent or branding information. This data is typically collected when you fill out a form, request a quote, or place an order. We may also collect technical data—like your IP address, browser type, and pages visited—automatically through cookies or similar technologies, to help us understand how people use our website and improve their experience.

We use the information you provide to fulfill custom orders, respond to inquiries, communicate about project details or delivery, and—if you’ve opted in—send you occasional updates or promotional content. We do not sell or rent your personal information to third parties.

In order to provide services such as payment processing, shipping, or email communications, we may share limited information with trusted third-party providers like Stripe, PayPal, UPS, and our marketing platforms. These partners are required to keep your data secure and confidential and only use it to support our services.

We retain your personal information only for as long as necessary to complete transactions, deliver support, meet legal obligations, or keep you informed if you’ve joined our mailing list. You may contact us at any time to request access to your data, correct or delete it, or withdraw your consent to receive marketing communications.

We take data security seriously and use secure technologies and internal safeguards to protect your information. However, no transmission over the internet can be guaranteed to be completely secure, and by using our website, you acknowledge this risk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised effective date. If you have questions about how your information is used or stored, please feel free to contact us atinfo@sparkcandles.comor by mail at 5700-100 King St. W., Toronto, ON, M5X-1C7