Membership orders placed between the 1st and 19th of the month will ship out immediately and automatically renew on the 24th. From then on, your card will be charged on the 24th of every month and orders will ship on the 1st of every month.
*If the 1st of the month falls on a weekend or a holiday, orders will ship on the first business day of the month.
Yes, unless skipped or cancelled, your membership will be automatically charged to the card on file on the 24th of each month.
Absolutely! Log into your account and "skip" the upcoming order or cancel the membership by the 24th of the month.
Sure thing! Log into your client profile and update your plan by the 24th of the month. You can switch between membership levels as often as you’d like!
Membership orders are shipped on the 1st of every month. Shipments within Ontario arrive in 1-3 business days. Deliveries to the West Coast of Canada and to the United States average between 4-6 business days.
*If the 1st of the month falls on a weekend or holiday, orders will be shipped on the first business day of the month.
Absolutely! If a specific candle is selected, we will automatically repeat the same candle until the preferences are changed. If you’d like to change the candle for next month, log into your account before the 24th and choose the next scent you want to try.
If you select “Surprise Me” for your plan, we’ll send you a different candle each month.
When logged into your account, click "Manage Subscription" and then select the "Products in Your Subscription" tab.
Next, click "Swap Product" and select your scent choices from the drop down menu.
Be sure to click the "Save Changes" button to confirm the switch before exiting out of the screen.
*Please change your scent selection before the 24th of the month.
When logged into your account, click on "Manage Subscription" from your account profile page.
Select the "Manage Upcoming Orders" tab and click "Skip Order" next to the month you'd like to skip.
*Remember to make any changes before memberships renew on the 24th of the month.
Love at first sight and smell, guaranteed! If you are dissatisfied with any of our monthly picks, we’ll send you a replacement of your choice, for free! Simply contact a Team Member within 5 business days to make your new selection and return the unused candle in original condition. Once we receive your candle, we’ll immediately send out the replacement!
*Replacement candle must fall within the same category or additional charges may apply.
*Client is responsible for return shipping.
Not a problem! You can add it to the notes section of your order during checkout or update your preferences at any time in your client profile. You can also get in touch with a Team Member at info@sparkcandles.com and they would be happy to assist you.
Yes, we understand that some of our customers prefer an unscented candle due to allergies or sensitivities. Spark Candles is pleased to offer the perfect way to enjoy our beautiful designer candle collection with an unscented option for each of our containers. Please contact a Team Member to complete the request.
Absolutely! Simply log into your client profile and update the shipping name and address separate from the billing information. Remember to update any profile changes before the renewal on the 24th of the month to take effect at the beginning of the following month.
Yes, Spark Candles currently ship within Canada and to the United States. U.S. customers will incur a $5 fee per month for international shipping.
Because of the high level of savings we offer in our subscriptions packages, we cannot combine any other discount codes or offers.
Some exceptions apply and will be clearly stated with the coupon code. Membership coupons are applied to one month only and the normal rate will resume the following month.
Yes, monthly subscription members receive 30% off all additional orders placed throughout the month including custom orders. (cannot be combined with other discounts, the greater percentage off will be applied)
The unique discount code will be sent with the welcome email along with your account login instructions. If you are unable to locate your welcome email, please contact a Team Member and we'd be happy to assist with your order.
There is no minimum order size for custom candles.
Some packaging components, such as custom printed boxes and matchboxes, have a 100 unit minimum and will be clearly stated on the product page.
While there's no MOQ, our pricing tiers are based on volume, and the higher the quantity, the lower the price per unit.
Our full-service Design Studio can help add your logo and custom message to the label or you can submit print-ready artwork using your own design.
Get in touch by submitting a Bulk Request and you'll receive a tailored quote via email within 1-2 business days.
Bulk orders save up to 70% off retail pricing!
While there's no minimum order for custom candles, the higher the quantity, the lower the price per unit.
Some packaging components, such as custom printed gift boxes and matchboxes, have a 100 unit minimum and will be clearly stated on the product page.
Our full-service Design Studio can help add your logo and custom message to the label or you can submit print-ready artwork using your own design.
Get in touch by submitting a Bulk Request and you'll receive a tailored quote via email within 1-2 business days.
Lead time begins when we receive a signed proof for artwork approval. Our production schedule is very tight during peak holidays and lead times are longer than usual during Covid.
The average lead times are listed below and vary based on your level of customization.
1-49 Candles: 1-2 weeks
50-199 Candles: 2-3 weeks
200-499 Candles: 3-4 weeks
500-999 Candles: 4-5 weeks
1,000+ Candles: 5-6 weeks
If you are unsure about meeting a deadline, please contact us for an estimated ship date. Production time does not include transportation time. Once shipped, you will receive a confirmation email with tracking information.
*Rush orders depend on schedule availability and incur a 10% fee.
Spark Candles does not offer order fulfillment or dropshipping services at this time.
We offer bulk mailing service to individual households for holiday or corporate campaigns. The price depends on the shipped weight and dimensions, as well as the quantity and destination.
Please submit a Bulk Quote Request and include additional notes about your mailing campaign. We accept mailing lists in .xls or .csv format setup with appropriate column headers.
Please refer to the estimated production lead times in our Help Centre or your personalized quote.
Depending on schedule availability, rush orders may be accepted, but will incur a 10% rush fee. Please contact a Team Member to discuss your project timeline in further detail.
Yes, we understand that some of our customers prefer an unscented candle due to allergies or sensitivities. Spark Candles is pleased to offer the perfect way to enjoy our beautiful designer candle collection with an unscented option for each of our containers. Please send your special request to info@sparkcandles.com and a team member would be happy to help assist with placing your order.
Absolutely! Discover your favourite blends with a Spark Welcome Pack.
It includes your choice of five 1oz sample candles as well as FREE Shipping and an exclusive code for 40% off your next candle purchase!*
>>Plus, submit a Bulk Quote Request with brief project details and receive a promo code for 20% off each Welcome Pack!
**Customers will receive a personalized 40% Off promo code with their Welcome Pack. Discount excludes 1oz. Gold Tins, Monthly Memberships and is limited to one full-size candle purchase from our Premium Decor or Custom Candle Collection.
Yes! Sample candles can be purchased online at the regular retail rate.
If you would like to order a branded sample candle, custom mockups start at $150 each and vary based on the product and level of customization. Please contact a Spark team member to process your custom sample request.
To sample our Signature Scent Blends, we offer a Welcome Pack with your choice of five 1oz sample candles and Free Shipping.
Submit a Bulk Quote Request with brief project details and receive a promo code for 20% off a Welcome Pack.
Yes, for orders of 10+ candles, you can submit print-ready artwork using your own design at no charge. Your account rep will help provide artwork specs based on your vessel and project.
General Custom Artwork Specs:
Label dimensions can be found on your personalized quote.
Submit print-ready artwork files as .ai, .psd, .pdf, or .jpg (hi res, minimum 300dpi)
Must be setup in CMYK
Include 1/8" bleed
Outline fonts or send font files
Minimum font size is 5.5pt
Final artwork approval is required from the client prior to going to production. Please check proof carefully. Spark Candles is not responsible for misprinted spelling of names, dates, barcodes, or color settings.
If a specific Pantone is required, ordering a branded sample is recommended.
Yes, we have a wide selection of custom label designs available that can be personalized with your special details or company logo.
Additional design services are available including assistance with file setup starting at $50. Submit a Custom Quote Request with more details and we can provide an estimate for your project.
Bulk orders of 10+ candles require final artwork approval from the client prior to going to production. Spark Candles is not responsible for misprinted spelling of names, dates, barcodes, or color settings. If a specific Pantone is required, ordering a branded sample is recommended.
Due to the handcrafted nature of our products, all custom orders are final sale and non-refundable. Please check spelling for your custom message and names very carefully when placing the order.
Bulk orders of 10+ candles require signed artwork approval from the client prior to going to production. Spark Candles is not responsible for misprinted spelling of names, dates, barcodes, or color settings. If a specific Pantone is required, ordering a branded sample is recommended.
Upon delivery, please inspect inventory for any damages during transit and report it within 5 business days along with detailed photos to process a shipping claim.
We accept bank transfer, wire transfer and all major credit cards*.
Note: All wholesale and custom orders must be paid in full upon placing the order.
Inventory changes daily and we are unable to reserve materials without paid order confirmation.
*There is a 3% processing fee for credit card transactions over $1,500.
Small batch orders over $75+ automatically receive Free Shipping.
Bulk orders will receive estimated shipping charges on their personalized quote.
Expedited shipping can be quoted based on order's weight and dimensions.
Note: Our offices are not open to the public for pickup at this time.
Please select your label style and check names and spelling very carefully.
Orders of less than ten candles will not receive a proof prior to going to production.
Bulk orders of 10+ candles will receive a pdf proof for approval or revisions prior to going to production.
All custom orders are final sale and non-refundable.
If you realize a typo, please notify us immediately by email. If the order was already approved and has gone to production, there will be a reprint fee and it may extend the time line.
Bulk orders require final artwork approval from the client prior to going to production. Spark Candles is not responsible for misprinted spelling of names, dates, barcodes, or color settings. If a specific Pantone is required, ordering a branded sample is recommended.
Yes, we love working with retail partners to share the Spark Candles experience!
If you’re interested in a wholesale account, submit a Bulk Quote Request and a team member will reach out with more information.
We love supporting our community!
We're pleased to offer all non-profits special discounted rates for custom favours and gifts.
Get in touch with more project details by submitting a Bulk Quote Request and a Team Member will reach out with more information.
From kickback programs to custom collections, we're pleased to partner with a variety of non-profits throughout the year to help raise funds for their mission.
Get in touch with more project details by submitting a Bulk Quote Request and a Team Member would be happy to discuss a special fundraising campaign just for you!
Online retail orders of $75+ automatically receive free shipping to Canada and the United States. Orders under $75 have $10 flat-rate shipping to Canada and $15 flat-rate shipping to the United States.
Bulk and custom orders will receive shipping details on their Personalized Quote.
Expedited shipping options available based on the order's weight and dimensions.
Yes, we currently ship to the United States, Canada and beyond!
Spark Candles are manufactured in Toronto, Canada and the USMCA trade agreement allows for the import of our products to the United States without tariffs.
The customer is responsible for any customs, brokerage, or import charges that may apply. For international orders outside the United States and Canada, please contact us prior to placing your order so we can provide an accurate shipping quote and ensure safe delivery of your candles.
Due to shipping regulations, we cannot include matches with overseas orders.
Premium Decor Candle orders are typically processed and shipped out within 3-5 business days, but may take up to 7 business days.
Click Here to view the current production times for custom and bulk orders.
You will receive an email confirmation with tracking information once your order has shipped.
Standard shipping within Canada takes approximately 1-4 business days in transit.
Standard shipping to the United States takes approximately 4-7 business days in transit.
Please note: Shipping providers are unable to guarantee delivery dates during Covid and peak holiday seasons.
Spark Candles are manufactured in Toronto, Canada and the USMCA trade agreement allows for the import of our products to the United States without tariffs.
However, you may be subject to your local state sales taxes on orders, as well as brokerage fees. It is possible that larger orders (typically $800+) shipped to the United States may incur other fees at the border that we are unable to determine. Customers are responsible for any customs and import charges that may apply.
For orders outside the United States and Canada, please contact us for more information prior to placing your order.
COVID Update: Our offices are not open to the public at this time.
We offer complimentary ground shipping for orders over $75 in Canada and the United States.
Yes, if you are in any way dissatisfied with your online purchase, we accept requests for returns and exchanges within 10 days of your retail purchase or delivery date. Products must be in original condition and returned to Spark Candles within 21 days. Once we receive the returned product, we will issue a refund. The customer is responsible for any return shipping charges.
If your candle is damaged upon delivery, please report it within 5 business days along with a detailed photo to info@sparkcandles.com and we will process a shipping claim and arrange for a replacement order as soon as possible.
Note: We do not accept returns for Custom, Wholesale, and Private Label orders.
We are an e-commerce company and do not have a retail storefront.
Please Note: Due to Covid regulations and precautions, our Design Studio is not open to the public at this time.
COVID Update: Our offices are not open to the public at this time.
We offer complimentary ground shipping for orders over $75 in Canada and the United States.
Discounts cannot be combined. Only one discount can be applied per order.
Promo codes cannot be combined with automatic discounts during checkout (ex: Buy One, Get One Free)
For bulk orders, the greater savings between the promo code or bulk tier will apply.
Easy Ways To Save:
Sign up for our newsletter for 15% off your first order!
Purchase a Spark Welcome Pack with five scent samples and receive an exclusive code for 40% off a future single-candle purchase.
Click Here to see our current sale on custom candles.
Please Note: Our Deign Studio is not open to the public at this time.
For the quickest service, please contact customer support by info@sparkcandles.com">email, online chat, or by submitting a detailed Custom & Bulk Order Request.
You can redeem the value of a gift card by entering its unique code at checkout.
Gift cards can be used for multiple purchases providing there is a remaining balance on the card.
If the balance available on the gift card is less than the order total, you will be prompted to choose a second payment method for the balance before placing the order.
Yes, provided there is still a balance remaining on the card.
Gift cards are issued electronically and sent to the email address used at checkout.
To find the email with the gift card details, we recommend searching your inbox for "Spark Candles Gift Card"
If a gift recipient loses their gift card number, we can resend an email with the card details and current balance to the original customer on file.
